PROCESSING TIMEFRAME: All orders are processed 3-5 business days upon payment. During sales we experience a high volume of orders, processing of orders may be delayed an additional 3-7 business days upon payment is required during this time. PLEASE NOTE: Orders are not processed on weekends or holidays. If order is placed on Friday, it will not be processed until the next business day which is Monday. ⠀⠀⠀⠀⠀⠀⠀
STANDARD SHIPPING TIMEFRAME: Standard orders ship via USPS (Priority Mail). Shipping is 7-10 business days once order has been shipped. PLEASE NOTE: Orders are not shipped on weekends or holidays WE REQUIRE SIGNATURE CONFIRMATION TO ENSURE YOU RECEIVE YOUR PACKAGE!
EXPRESS SHIPPING TIMEFRAME: Express orders ship via USPS (Priority Mail Express). Shipping is 1 business day once order has been processed. PLEASE NOTE: Orders are not shipped on weekends or holidays. Express shipping is not available during a sale. WE REQUIRE SIGNATURE CONFIRMATION TO ENSURE YOU RECEIVE YOUR PACKAGE!
Pick Up: Local same day pick up is available for customers located in Harrisburg, PA. All orders placed before 3pm will be available for same day pick up. Once your order is placed you will receive a pickup notification. PLEASE NOTE: IF YOU PLACED AN ORDER AND PAID FOR SHIPPING YOUR ORDER WILL BE SHIPPED OUT NO EXCEPTIONS!
Delays/Lost/Stolen Packages Policy: Ego Plush Extensions will not be responsible for any delays in shipping due to inclement weather, holidays, pandemics ETC. We are also not responsible for any lost or stolen packages. If your tracking information list your package as received and signed and you have not received it, please contact your local United States Postal Service at 1-800-222-1811. ⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
Ego Plush Extensions Return Policy: Is STRICLY NO RETURNS AND/OR NO REFUNDS. All sales are FINAL. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE PLACING ORDER. We will ensure your purchase by answering all questions and providing necessary feedback to accommodate your purchase via Egoplush@yahoo.com we aim to keep our customers safe from the spread of COVID-19 please understand that once we sell our products to customers it will be considered used.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀
Fraud Alert Policy: We reserve the right to refuse service to anyone for any reason at any time. However, Ego Plush Extensions has zero tolerance for credit card fraud (scammers) and theft of our products. All orders go through a rigorous fraud check. Ego Plush Extensions reserves the right to cancel any order that is flagged as fraudulent and or request additional documentation to verify order. We ask that you keep billing and shipping address the same. If you're billing and shipping address does not match your payment WILL NOT process. Please have your order shipped to a physical address, as we DO NOT ship to P.O. boxes. WE REQUIRE SIGNATURE CONFIRMATION TO ENSURE YOU RECEIVE YOUR PACKAGE!!!